MAP4990 LIC feature license failure

This procedure will guide you in handling a LIC feature license failure.

About this task

There are licensed features that the customer buys a license for. The customer enables the features by downloading unique activation codes from an IBM website for the specific storage facility. If there is a mismatch, a problem will be created with an SRC field that identifies the feature that has an issue.

MAP4990 Section-1

Procedure

  1. Display the serviceable event and use the listed SRC code to identify the LIC feature that has an issue:
    • BE1E2116 LPAR LIC Feature Miscompare between partner LPARs of an SFI
  2. Have the customer display the LIC feature status. (LIC feature activation is the customer's responsibility; there is no management console option for the service provider to display or activate these features. The LIC feature is disabled if the customer has not created and installed the LIC feature.)
    Note: The LIC features are automatically reloaded as part of the CEC enclosure hard disk drive rebuild process.
  3. The LIC feature will be automatically disabled if the Configured Capacity exceeds the Feature Capacity Limit. If it does, have the customer do one of the following:
    • Reduce the configured capacity.
    • Purchase more LIC feature capacity.
  4. Contact your next level of support to run commands on each LPAR as root to verify if the LIC feature keys on each LPAR match. The LIC feature key types, capacities, and scopes will need to be verified on each LPAR.
  5. Was there a LIC feature already installed on this storage facility?
    • Yes, a feature might have been removed, and both LPARs for that SFI need to be rebooted. Contact your next level of support for the latest procedure.
    • No, contact your next level of support.