MAP6540 Keyboard/display problem

Use this procedure to resolve problems with the keyboard or display.

MAP6540 Section-1

Procedure

Find the management console hardware that you have.
1. xSeries 335, 336, or 3550, go to step 2.
2. ThinkPad laptop. To isolate and repair the keyboard or display problem, exit this MAP and refer to the appropriate maintenance manual for the management console server. The manual is on the IBM® DS8000® series Service Documents CDROM:
  - ThinkPad® T500 and W500 (15.4-inch widescreen) Hardware Maintenance Manual
  - ThinkPad T510, T510i, and W510 Hardware Maintenance Manual
  - Hardware Maintenance Manual ThinkPad® T520, T520i, and W520
  - Hardware Maintenance Manual ThinkPad® T530, T530i, and W530
  - Hardware Maintenance Manual ThinkPad® T540p and W540
3. Model 98x management console, go to step 2.
Do you have a problem with the keyboard or pointing device?
- Yes, go to MAP6540 Section-2.
- No, go to the next step.

Use Table 1 to determine the problem and action.

Table 1. Keyboard or display problems and suggested actions
What you see...	Suggested Action	Reference
Screen is blank and power indicator is off.	Ensure that the power cord is firmly connected and that the monitor is on.	For models 98x, the monitor power cable goes to the 2 PJA blocks at the rear, right side of the rack. It is a y-cable that connects to PJA ports; E41-J9 and E42-J9.
`No Connection, Check Signal Cable` message For Models 98x: `No input`, `No signal`, or `No VGA cable` message, or blank screen.	Ensure that the signal cable is firmly connected to your computer system or video board.For model 98x, make sure the VGA cable is plugged into the top VGA port for management console 1 or lower VGA port for management console 2. Ensure that your computer system is turned on.	For Models 98x: these 2 ports are located on the front of the rack, to the left of the CECs, mounted in the frame.
`Video mode not supported` message	Check the maximum resolution and the frequency on the video port of your computer system. Compare these values with the data in the Display Modes Timing Chart.	MAP6540 Section-7
The image is too light or too dark.	Adjust the Brightness and Contrast.	Brightness in On-screen menu functions and adjustments
Horizontal bars appear to flicker, jitter, or shimmer on the image.	Adjust the Phase function.	Phase in On-screen menu functions and adjustments
Vertical bars appear to flicker, jitter, or shimmer on the image.	Adjust the Frequency function and then adjust the Phase function.	Frequency and Phase in On-screen menu functions and adjustments
Screen is blank and power indicator light blinks every 0.5 or 1 second, or No Signal is displayed, or No Video Input is displayed, or the screen reports power-saving mode.	The monitor is using its power management system. Move the computer system's mouse or press a key on the keyboard. Press and hold CTRL+ALT+BACKSPACE to re-activate the video output. Note that it might take up to 10 seconds for the screen to appear.	MAP6540 Section-9
Image is not stable and may appear to vibrate.	Check that the display resolution and frequency from your computer system or video board is an available mode for your monitor. On your computer system check: Control Panel / Display / Settings	MAP6540 Section-7
	Your monitor supports multiscan display functions within the following frequency domain:
	Horizontal frequency: Vertical frequency: Maximum refresh rate: 1024 x 768 @ 75 Hz 1024 x 768 @ 60 Hz (model 98x monitor)	30 kHz - 61 kHz 50 Hz - 75 Hz 1024 x 768 @ 75 Hz 1024 x 768 @ 60 Hz (model 98x monitor)
Image is not centered on the screen.	Adjust the horizontal and vertical position. For model 98x, go to MAP6540 Section-10 and use the Auto-Adjust screen selection.	H-Position and V-Position in On-screen menu functions and adjustments

MAP6540 Section-2

Procedure

Is the management console unresponsive to keyboard or pointing device input? For example, characters do not appear when typed or the cursor does not move.
- Yes, go to the next step.
- No, there does not seem to be a keyboard/pointing device problem. If the problem is intermittent, then order and replace the keyboard/pointing device and go to step 5. Otherwise, return to the procedure that sent you here.
At the rear of the management console, verify that the cables from the keyboard/pointing device are properly connected to the cable from the system unit and that the keyboard/display cable is securely connected to the system unit. For model 98x systems, the keyboard/pointing device plugs into a single USB port on the front of the rack, to the left of the CECs. The top USB port is for management console 1 and the bottom USB port is for management console 2, if present. The USB cable from the front of the rack plugs into the rear of management console (bottom, furthest left USB port at the rear). Did you resolve the problem?
- Yes, this is the end of the procedure.
- No, go to the next step.
Do you have a spare keyboard or mouse available to verify that the system unit is not at fault? Any PC keyboard or mouse with the same connectors will be OK.
- Yes, go to the next step.
- No, order and replace the keyboard/pointing device and go to step 5.
Depending on whether you have a keyboard or pointing device problem, plug in the temporary keyboard or mouse to the connector on the keyboard display cable at the rear. For model 98x systems, the keyboard/pointing device plugs into a single USB port on the front of the rack, to the left of the CECs. The top USB port is for management console 1 and the bottom USB port is for management console 2, if present.

Note: The keyboard uses the turquoise connector and the pointing device uses the green connector. Is the management console now responsive to keyboard or pointing device input?
- Yes, order and replace the keyboard/pointing device. This is the end of the procedure.
- No, go to step 6.
Is the management console now responsive to keyboard or pointing device input?
- Yes, this is the end of the procedure.
- No, go to step 6.
You are here because you have replaced the keyboard assembly but still have problems. Go to MAP6020 Management console problem determination. Possible FRUs are:
- Cable - keyboard/pointing device connectors to rear of management console.
- For xSeries management consoles, management console system planar.
- For Model 98x, the management console.
- Management console software problem.

MAP6540 Section-3

Use the monitor's self-test feature to check whether it is functioning properly.

About this task

If your monitor and computer system are properly connected but the monitor screen remains dark and the power indicator is blinking, run the monitor self-test by performing the following steps.

Procedure

Turn off both your computer system and monitor.
Unplug the video cable from the back of the computer system.
Turn on the monitor.
If the monitor is functioning properly, you will see message No Input Signal. Check connectionNo signal, No input, or No VGA signal. This message also displays during normal operation if the video cable becomes disconnected or damaged.
Turn off your monitor and reconnect the video cable. Turn on both your computer system and the monitor. If your monitor screen remains blank after using the previous procedures, check your video controller and computer system because your monitor is functioning properly.

MAP6540 Section-4

When you open the On-Screen Menu, make adjustments and then leave the adjustment window for 3 seconds. These changes are automatically saved in a user area in the monitor.

Before you begin

For Model 98x, use MAP6540 Section-10 to adjust the display image by using the control buttons on the front of the monitor.

Procedure

User areas are reserved according to the signal frequency from your computer system. The monitor can save adjustments for up to five user modes. It has 12 factory preset or preload modes, one for each signal frequency as listed in MAP6540 Section-7. If you have made no adjustments, the On-Screen Menu disappears and the monitor does not save anything. To exit without saving the changes that you have, press the EXIT button before the 2 seconds lapse.

MAP6540 Section-5

The features described here can be accessed quickly, at the touch of one button. Once you finish making adjustments to a feature, press the EXIT button to switch off the menu, or simply allow the On-Screen Menu to time out and disappear automatically.

Before you begin

For Model 98x, use MAP6540 Section-10 to set the auto adjustment or brightness by using the control buttons on the front of the monitor.

Auto adjustment

Even though your computer system can recognize your new monitor, the auto adjustment function will optimize the display settings for use with your computer system.

Procedure

To activate the automatic screen adjustments for your monitor, press the AUTO button as described in MAP6540 Section-8.

The automatic adjustment display appears and the slidebar moves to indicate progress during the auto adjustment procedure.

Notes:

For Auto Adjustment to function correctly, the monitor must display a full screen, colored image such as the Windows desktop.
Even though Auto Adjustment sets most image adjustments automatically, distortions may remain depending on the video board performance. After using Auto Adjustment, it is recommended that you perfect the image by using the On-Screen Menu functions.

Brightness

Use the brightness button to adjust the brightness of the monitor's display.

Procedure

With the menu off, push the +- or -+ button to display the brightness screen, as described in MAP6540 Section-8.
Push the -+ button to increase the brightness; push the +- button to decrease the brightness.

MAP6540 Section-6

Use the following sections to access and adjust the On-Screen menu system.

Before you begin

For Model 98x, use MAP6540 Section-10 to set the display image by using the control buttons on the front of the monitor.

Accessing the menu system

Procedure

With the On-Screen Menu off, press the MENU button, as described in MAP6540 Section-8. This action opens and displays the main function menu.
Use the +- and -+ buttons to move between the function icons. As you move from one icon to another, the function name changes to reflect the function or group of functions represented by that icon. See Table 2 to view a complete list of all the functions available for the monitor.
To activate the highlighted function, push the MENU once and then use the +- and -+ buttons to move to sub-menus, or according to the indicators on the menu, to make your changes.
After you select a function, use the +- and -+ buttons to make the adjustments. The setting sidebar moves and the numeric value indicator changes to reflect your adjustments.
Note: The numeric value indicator is provided as a point of reference only and does not reflect any measurable value.
To select another function, press the EXIT button once or twice to return to the main menu. To exit from the On-Screen Menu, press the EXIT one to three times.

On-screen menu functions and adjustments

Procedure

Use Table 2 for a description of the icons.

Table 2. On-Screen icons and menu descriptions
Icon	Menus and Sub-menus	Function Descriptions
Icon	Menus and Sub-menus	<---	--->
	PC Menu
	Brightness	Decreases brightness.	Increases brightness.
	Contrast	Decreases color difference between foreground and background, and between colors.	Increases color difference between foreground and background, and between colors.
	Phase	Decreases the horizontal frequency.	Increases the horizontal frequency.
	Frequency	Decreases the vertical frequency.	Increases the vertical frequency.
	H-Position	Moves the screen image left.	Moves the screen image right.
	V-Position	Moves the screen image downwards.	Moves the screen image upwards.
	Sharpness	Makes image sharper.	Makes image softer.
	Color Temperature	Press --> key to choose color temperature.
	Press MENU to select colors: Red Green Blue User Color Reset	Decreases the selected color temperature. No	Increases the selected color temperature. Yes

Table 3. OSD menu descriptions
Icon	Menus and Sub-menus	Function Descriptions
Icon	Menus and Sub-menus	<---	--->
	OSD Menu
	H-Position	Moves OSD menu left.	Moves OSD menu right.
	V-Position	Moves OSD menu downwards.	Moves OSD menu upwards.
	OSD Time-out	Decreases the number of seconds the OSD menu remains on screen.	Increases the number of seconds the OSD menu remains on screen.
	Language	Selects the OSD menu language.

Table 4. Utility menu descriptions
Icon	Menus and Sub-menus	Function Descriptions
Icon	Menus and Sub-menus	<---	--->
	Utility Menu
	Dynamic brightness	Off by default.
	Information	Displays frequency and resolution information.
	Reset	No	Yes - Resets the display.
	Half tone	Off - Displays normal colors.	On - Displays half tone colors.
		Automatically configures the display for the detected resolution.

MAP6540 Section-7

If the signal from the monitor equals the standard signal mode, the screen is adjusted automatically.

About this task

The Model 98x system monitor resolution (1024 x 768 @ 60Hz) is set by the management console and no adjustment is necessary. If the monitor resolution appears incorrect, then check the signal cables from the monitor to the management console. If all cables look good and the connections are tight, then reboot the Model 98x management console.

Procedure

If the signal from the monitor does not equal to the standard signal mode, adjust the mode by referring to the videocard user guide because the screen might not display or only the power LED might be on. For the display modes listed below, the screen image has been optimized during manufacture.

Table 5 shows the preset timing modes.

Table 5. Monitor preset timing modes
Mode	Resolution	Total	Horizontal Frequency	Polarity	Vertical Frequency	Polarity	Pixel Clock
VGA	720 x 400	900 x 449	31.47 KHz	N	70.0Hz	P	28.322MHz
	640 x 480	800 x 525	31.47 KHz	N	60.0Hz	N	25.175MHz
	640 x 480	864 x 525	35.00KHz	N	66.7Hz	N	30.240MHz
	640 x 480	832 x 520	37.86KHz	N	72.8Hz	N	31.500Mhz
	640 x 480	840 x 500	37.50KHz	N	75.0Hz	N	31.500Mhz
	640 x 480	832 x 509	43.27 KHz	N	85.0Hz	N	36.000Mhz
SVGA	800 x 600	1024 x 625	35.16Khz	N/P	56.3Hz	N/P	36.000Mhz
	800 x 600	1056 x 628	37.88Khz	P	60.3Hz	P	40.000Mhz
	800 x 600	1040 x 666	48.08Khz	P	72.2Hz	P	50.000Mhz
	800 x 600	1056 x 625	46.87Khz	P	75.0Hz	P	49.50Mhz
	800 x 600	1048 x 631	53.67Khz	P	85.1Hz	P	56.250Mhz
	832 x 600	1152 x 667	49.73Khz	N	74.6Hz	N	57.284Mhz
XGA	1024 x 768	1344 x 806	48.36Khz	N	60.0Hz	N	65.000Mhz
	1024 x 768	1328 x 806	56.48Khz	N	70.1Hz	N	75.000Mhz
	1024 x 768	1312 x 800	60.02Khz	P	75.0Hz	P	78.750Mhz
	1024 x 768	1376 x 808	68.67Khz	P	85.0Hz	P	94.500Mhz
SXGA	1280 x 1024	1708 x 1056	64.00Khz	N	60.0Hz	N	108.000Mhz

MAP6540 Section-8

Procedure

Adjust the characteristics of the display image by using the control buttons on the front of the monitor.

While you use these buttons, an On-screen Menu system shows you the numeric values of the various parameters.

Table 6. Description of display user control buttons
No.	Name	Description
1	MENU	Opens the On-Screen Menu system and sub-menus Selects the highlighted button
2	<-- and --> Brightness	Moves the selector between menus and sub-menus on the On-Screen Menu Decreases or increases values of the selected function Directly adjusts the brightness level if pressed while the On-Screen Menu is off (See MAP6540 Section-5).
3	EXIT	Exits from menus and sub-menus Exits from the On-Screen Menu system
4	AUTO	Activates the Auto Adjustment function
5	Power button	Turns the monitor on and off
6	Power indicator	Glows green during normal operation Blinks green while the monitor is in a power-saving mode or if the signal cable becomes disconnected

MAP6540 Section-9

The monitor has a built-in power management system called PowerSaver. This saves energy by switching your monitor into a low-power mode when it has not been used for a certain amount of time.

About this task

Note: For Model 98x, this feature is factory set and no adjustments are recommended so that the monitor life is not negatively impacted.

Procedure

PowerSaver operates with a VESA DPMS-compliant video card installed in your computer system. Use a software utility installed on your computer system to set up this feature.

See Table 7 for information about power-saving modes.

Note: You might need to press and hold CTRL+ALT+BACKSPACE on the keyboard to wake the video output. This can take up to 10 seconds.

Table 7. Monitor power-saving modes
State	Normal Operation	Power-Saving Function mode (EPA/NUTEK)
State	Normal Operation	Power Off State	Sleep Mode Position A1	Deep Sleep Mode Position A2
Horizontal Sync	Active	Inactive	Action	Inactive
Vertical Sync	Active	Active	Inactive	Inactive
Video	Active	Blanked	Blanked	Blanked
Power Indicator	Green	Green	Green Blinking (0.5 sec interval)	Green Blinking (1 sec interval)
Power Consumption	25W (Norm.)	Fewer than 3W	Fewer than 3W	Fewer than 3W

MAP6540 Section-10

About this task

Procedure

Adjust the characteristics of the display image by using the control buttons on the front of the monitor.

While you use the buttons described in the table, an On-screen Menu system shows you the numeric values of the various parameters.

Table 8. Description of display user control buttons
Button number	Name	Description
1 (left-most button on the monitor above)	MENU/Brightness	Opens the On-Screen Menu system and sub-menus Selects the highlighted button; brightness/contrast
2	< and >	Moves the selector between menus and sub-menus on the On-Screen Menu Decreases or increases values of the selected function
3	MENU/SELECT	Opens the On-Screen Menu system and sub-menus Selects sub-menus
4	EXIT	Exits from menus and sub-menus
5 (right-most button on the monitor above)	Power button/indicator	Turns the monitor on and off Glows green during normal operation Flashes green while the monitor is in a power-saving mode or if the signal cable becomes disconnected