Customer reported problems

Table 1. Entry for customer reported problems
Service action Go to:
Customer cannot access the 2107 management console. Customer applications that access the ESSNI server on the management console using one of the following interface protocols:
  • ICAT (ESS GUI)
  • Command line interface (CLI)
  • SMIS
 MAP6730 Customer access to management console problem
Customer cannot access the management console remotely MAP6730 Customer access to management console problem
Customer LAN connection problems MAP6580 Customer Ethernet connection problem
Customer cannot access a SCSI LUN Normally this is due to a logical configuration problem or other customer-related problem with the SCSI-based host server. This might also be the result of an offline RAID array on the 2107. This can only occur if there are multiple problems affecting the array. Use the management console to display and repair any related serviceable events.

If related problems are not found, call the next level of support.
Customer cannot access a Fibre Channel LUN MAP5430 Host Fibre Channel fails to recognize DS8000 LUNs
Customer reports a Fibre Channel link problem:
  • Problem might or might not be reported by DS8000
  • Problem might be link down, "bit error rate exceeded," or other link-level error
  • Problem is not specific to a protocol (might affect FCP, FICON®, or copy services)
 MAP5300 Fibre Channel link fault
Customer reports a zHyperLink problem:
  • Problem might or might not be reported by DS8000
  • Problem might be link down, link degraded, link missing, or other link-level error
MAP5500 PCIe optical transceiver link fault
Customer reports a loss of line cord input power via email message There should be a related Serviceable Event. If there is none, observe the rack operator panel line cord indicators. If both indicators are lit, and the primary power supplies are not displaying status codes, the problem is no longer occurring.
Customer is not receiving email notification of serviceable events MAP1310 Isolating e-mail notification problems
Customer is not receiving SNMP notification of serviceable events MAP1305 Isolating SNMP notification problems
Customer reports the primary power supply (PPS) fan speeds do not seem normal MAP1130 PPS Fan Normal and Failure Modes
Customer is having problems creating the logical configuration Repair any open serviceable events that are related to the I/O enclosures or storage enclosures. If there are none, have the customer contact IBM® support and ask for software help with the logical configuration and the GUI interface.
Customer is having problems activating the LIC feature licenses If the customer has purchased LIC features, the customer is responsible for retrieving the keys and activating the licenses by using the procedures in the IBM DS8870 Introduction and Planning Guide (see Activating Licenses).
Note: If the customer cannot access the keys on the DSFA Web site, the customer is instructed to open a service call. The service representative can have PFE (through the next level of support ) manually generate and provide the keys to the customer.