Recording information for the installation report

About this task

Near the end of the installation process the system service representative (SSR) will be required to enter information to complete an Install Report that is automatically sent to IBM® (call home). The required information includes the total number of hours for each phase of the installation.

  • Each SSR working on installation activities must keep track of their times.
  • You will be required to enter duration of time in hours and tenths of hours for the various phases of the installation.
  • The time spent on problem resolution is logged separately.
  • The installation instructions will remind you when to return here and enter your date and time information for each phase.

Procedure

  1. This step is an example of the Install Report information required for one of the installation phases.

    Example: Position, cable, power and safety check phase

    SSR #1 works Saturday, 9:00 AM to 10:00 AM and 12:30 PM to 1:00 PM
      (1.5 hours total)
SSR #1 works on problem determination Saturday, 10:00 AM to 12:30 PM 
      (2.5 hours total)
SSR #2 works on problem determination Saturday, 11:00 AM to 12:00 PM
      (1 hour total)
Phase started Saturday, 9:00 AM.  Phase ended at 1:00 PM (4 hours elapsed)
    Table 1. Example of installation phase information for second Install Report screen
    Phase Total SSR Hours Elapsed Hours Start to Finish SSR Hours for Problem Resolution
    Check customer preparation through safety checks 5.0 4.0 3.5
    Note: enter hours in format xx.y (xx = hours, y=tenths)
    Total SSR hours
    Sum of hours by all IBM SSRs working on this phase. This includes problem resolution time on this phase.
    Elapsed Time
    Number of clock hours between the start time and finish time of this phase.
    Problem Resolution Time
    Sum of hours by all IBM SSRs spent performing problem resolution for this phase (does not include time spent on problem resolution for other installation phases).
  2. Complete the information in Table 2 to record the overall duration of the installation.
    Note: This does not include post installation actions and times that are recorded in Table 4.
    Table 2. Installation time elapsed in hours
    Start and End of Installation (SC20 activity) Date and time
    Start time when first IBM SSR begins the installation (SC20)  
    End time when last IBM SSR completes the installation (SC20 complete)  
    Total Elapsed Time in hours  
    Example:
    Install started Saturday, 8:00 AM
    Install completed Sunday 10:24 AM
    ___________________________
    Total elapsed time in hours = 26.4
  3. Complete the following tables as you proceed through the phases of the installation, post installation, and any problem determination.
    Table 3. Install actions and start/stop times
    Phase Start Time (date and time) Stop Time (date and time) Number of Hours (hours & tenths)
    Check customer preparation through safety checks      

    HMC initial configuration through end of installation and clean up

    		      
    Table 4. Post installation actions and start/stop times
    Phase Start Time (date and time) Stop Time (date and time) Number of Hours (hours & tenths)

    Monitor drive certify

    		      

    HMC code upgrade (SC33)

    		      

    SF code upgrade (SC33)

    		      
    Table 5. Problem resolution for any phase
    Record each phase that requires problem resolution on a separate line Start Time (date and time) Stop Time (date and time) Number of Hours (hours & tenths)

    		     

    		     

    		     

    		     

    		     

    		     

    		     
  4. Continue with the installation.