FSPSP34

The memory cards are plugged in an invalid configuration and cannot be used by the system.

About this task

As used in this procedure:
  • "Memory card" refers to "CEC enclosure memory card"
  • "Memory module" refers to "CEC enclosure memory module"
If you are viewing this procedure as part of a serviceable event that occurred during a CEC parts replacement, the new parts are a likely cause.

For information about locating FRUs, refer to CEC enclosure location codes.

FSPSP34 Section-1 (current models)

Procedure

  1. For LIC bundles 88.xx.xx.xx and above (models 98x or 8xE), continue with step 2. For earlier versions, go to FSPSP34 Section-2 (earlier models).
  2. Look for other memory errors in the serviceable event view and resolve them. If the problem persists, continue with step 3.
  3. There are one or more memory modules that could not be configured due to memory plugging rules. To correct the error, remove the failing items identified in the failing item list or add additional memory to satisfy the requirements for this system.
    • If you encountered this error during an MES to add memory, confirm that the memory locations match those in the MES instructions.
    • If you encountered this error during a repair, confirm that the replacement memory is in the correct location.

    For information about memory plugging rules, contact your next level of support.

    This ends the procedure.

FSPSP34 Section-2 (earlier models)

About this task

Note: This section appears for reference only.

Procedure

  1. Is the SRC B1xx B17B?
    • Yes: There are one or more memory cards that are incompatible with the other memory cards plugged into the same board in the system. To correct the error, remove the medium severity failing items identified in the failing item list and replace them with compatible ones. If you are unable to determine which memory cards are compatible, contact your next level of support. This ends the procedure.
    • No: Continue with the next step.
  2. Is the SRC B1xx B180?
    • Yes: There are one or more memory cards in the system which are not supported. Remove the failing items identified in the failing item list and replace them with compatible ones. If you are unable to determine which memory cards are compatible, contact your next level of support. This ends the procedure.
    • No: Continue with the next step.
  3. Is the SRC B1xx C029?
    • Yes: A memory module is a different type than the other memory modules in the same group. The additional parts in the FRU list will include all memory modules in the group that contain the error. To correct the error, exchange the memory modules of the incorrect type with those of the required type. This ends the procedure.
    • No: Continue with the next step.
  4. Is the SRC B1xx C02A?
    • Yes: A memory module is missing from the system. The additional parts in the FRU list will include all memory modules in the group with the missing card. To correct the error, visually check the system to determine which of these modules is missing, and add the module. This ends the procedure.
    • No: Continue with the next step.
  5. Is the SRC B1xx C02B?
    • Yes: A group of memory modules are missing and are required so that other memory modules on the board can be configured. The additional parts in the FRU list will include all missing memory modules in the group. To correct the error, add or remove these modules to the required locations. This ends the procedure.
    • No: Continue with the next step.
  6. Is the SRC B1xx C036, B1xx C04E, or B1xx C067?
    • Yes: A memory module is not supported by this system. The additional parts in the FRU list will include all memory modules in the group that contains the unsupported modules. To correct the error, remove the unsupported modules from the system or replace them with the correct type. This ends the procedure.
    • No: Continue with the next step.
  7. Is the SRC B1xx C071?
    • Yes: Fewer than eight DIMMs are installed for the processor listed in the FRU list. This system requires a minimum of eight DIMMs per processor. To correct the error, add as many DIMMs as are required to meet the minimum of eight. This ends the procedure.
    • No, exit this procedure and return to the procedure that sent you here. If that procedure cannot repair the problem and there are no other related open serviceable events, contact your next level of support. This ends the procedure.