PWRSPLY

A power supply might be the failing item.

Before you begin

Note: Storage complex repair actions must always be managed from the management console. To replace any FRUs identified in this procedure, use Storage Facility Management > storage facility > Exchange Parts. If the FRUs are listed in the Serviceable Event, select them from there.

About this task

Attention: When replacing a power supply in an I/O enclosure, verify that the green "Input good" and green "DC good" LEDs on the power supply that is not being replaced are on solid before starting to replace the failing power supply.

Attention: When replacing a redundant power supply in the CEC or I/O enclosures, a 1xxx1504, 1xxx1514, 1xxx1524, or 1xxx1534 SRC serviceable event may be created. If you just removed and replaced the power supply in the location associated with this reference code, and the power supply became ready (input power good LED is illuminated) after the install, disregard this reference code and close the serviceable event. If you had not previously removed and replaced a power supply, the power supply did not become ready after installation, or there are repeated fan fault errors after the power supply replacement, continue to follow this procedure.

Note: To prevent a 100015x2 SRC from being logged when replacing a power supply in an I/O enclosure, immediately (within 10 seconds) after installation connect the input power cords to the replacement power supply. If the power supply is not in the ready state and you received a 100015x2 reference code, follow the rest of this procedure.
Note: The following table provides information about power supply LEDs.
Table 1. Power supply LED descriptions
LED Description
Input good This LED is green and will be on (lit) if input voltage is present and off (not lit) if input voltage is not present. For normal system operation, this LED will be on solid.
DC good This LED is green and will be on solid if the power supply output voltages are correct. If the power supply control voltage is present and the power supply outputs are not powered up, the power supply is in standby and the dc good LED will blink at a rate of 1-3 times per second. The dc good LED will be off if both the power supply control voltage and the output voltages are bad. For normal system operation, this LED will be on solid.
Identify The identify LED is amber and will be toggled on and off at a 4 second rate, 10 seconds after the application of input power to the supply, if serial communication isn't established with the service processor. For normal system operation, this LED will be off.

Procedure

  1. Is the reference code 1xxx15xx, 1xxx60x6, or 1xxx71xx?
    • No: Continue with the next step.
    • Yes: Complete the following steps:
      1. Find the unit reference code in the following table to determine the FRU part number and location for the failing power supply.
      2. Ensure that the power cables to the power supply are properly connected and seated. The green "Input good" LED on the power supply will illuminate when power is correctly connected to the power supply.
      3. Is the reference code 1xxx1510 or 1xxx1520 ?
        • Yes: Before replacing any parts, perform isolation procedure PWR1911.
        • No: Continue with step 1.d.
      4. Replace the failing power supply (see the following table to determine which power supply to replace and its location).
        Attention: For reference codes 1xxx1510 and 1xxx1520 before replacing any parts, perform isolation procedure PWR1911.
      5. Complete the following steps if the new power supply does not fix the problem:
        1. Reinstall the original power supply.
        2. Try the new power supply in each of the other positions listed in the table.
        3. If the problem still is not fixed, reinstall the original power supply and go to the next FRU in the list.
        4. For reference codes 1xxx1510 and 1xxx1520 if a problem persists after replacing the power supply, replace the power distribution backplane. For the CEC enclosure, this is the CEC enclosure system backplane. For the I/O enclosure, this is the I/O enclosure backplane assembly.
    Unit reference code
    for CEC or I/O enclosure (last 4 digits of SRC)
    Part number Description Location code
    1510, 1511, 1512, 1513, 1514, 1516, 1517, 151E, 151F, 7110 See CEC enclosure part numbers or I/O enclosure part numbers Power supply Un-E1
    1520, 1521, 1522, 1523, 1524, 1526, 1527, 152E, 152F, 7120 See CEC enclosure part numbers or I/O enclosure part numbers Power supply Un-E2

    This ends the procedure.

    Figure 1. Location codes for the CEC enclosure (rear view) (Model 961)
    Location codes for the CEC enclosure (rear view) (Models 961)
    Figure 2. Location codes for the CEC enclosure (rear view) (Models 941, 951)
    Location codes for the CEC enclosure (rear view)
    Figure 3. I/O enclosure locations (front)
    I/O enclosure locations (front)
  2. Is the reference code 1xxx2600, 1xxx2601, 1xxx2603, 1xxx2605, or 1xxx2606?
    • No: Continue with the next step.
    • Yes: Complete the following steps:
      1. Find the unit reference code in the following table to determine the FRU part number and location for the failing power supply.
      2. Replace the failing power supply.
      3. Complete the following steps if the new power supply does not fix the problem:
        1. Reinstall the original power supply.
        2. Try the new power supply in each of the other positions listed in the table.
        3. If the problem still is not fixed, reinstall the original power supply and go to the next FRU in the list.
    Unit reference code
    for CEC or I/O enclosure (last 4 digits of SRC)
    Part number Description Location code
    2600, 2601, 2603, 2605, or 2606 See CEC enclosure part numbers or I/O enclosure part numbers Power supply Un-E1 or Un-E2

    This ends the procedure.

  3. Is the reference code 1xxx1601, 1xxx1602, 1xxx8455, or 1xxx8456?
    • No: Continue with the next step.
    • Yes: One of the power supplies might be missing. Use the following table to determine the location of the power supply and the service action to perform.
      Reference code Missing power supply Service action
      1xxx1601 Un-E1 If the power supply is missing, install it. If the power supply is installed, ensure that the power cables to the power supply are properly connected and seated. The green power good LED on the power supply will illuminate when the power is correctly connected to the power supply. If the power cables to the power supply are properly connected and seated, and the green power good LED is on, but the SRC is still being logged, replace the power supply specified by the location code. This ends the procedure.
      1xxx1602 Un-E2 If the power supply is missing, install it. If the power supply is installed, ensure that the power cables to the power supply are properly connected and seated. The green power good LED on the power supply will illuminate when the power is correctly connected to the power supply. If the power cables to the power supply are properly connected and seated, and the green power good LED is on, but the SRC is still being logged, replace the power supply specified by the location code. This ends the procedure.
      1xxx8455 Un-E1 Install the missing power supply. This ends the procedure.
      1xxx8456 Un-E2 Install the missing power supply. This ends the procedure.
  4. Is the reference code 1xxx16F1?
    • No: Continue with the next step.
    • Yes: Both of the power supplies might be missing. If the power supplies are missing, install them. If the power supplies are installed, ensure that the power cables to the power supplies are properly connected and seated. The green power good LED on the power supply will illuminate when the power is correctly connected to the power supply. If the power cables to the power supplies are properly connected and seated, and the green power good LED is on, but the SRC is still being logged, replace both power supplies. This ends the procedure.
  5. Is the reference code 1xxx2615?
    • No: Return to the procedure that sent you here. This ends the procedure.
    • Yes: The system requires 1925 watt power supplies. Replace the power supplies with 1925 watt power supplies. This ends the procedure.