Start here
Use this topic as the entry point for all service actions. Locate the task that you want to complete from the tables that follow.
These procedures are for service representatives who are trained to install and repair the IBM® DS8000®. Internal components of this machine are designed and certified to be serviced by trained personnel only.
| If you are here to: | Go to: |
|---|---|
| Analyze and repair problems (DS8000 and management console) | Analyze and repair problems |
| Repair customer reported problems | Customer reported problems |
| z/OS® reported problems | z/OS Reported problems |
| Run CdaPreVerify | MAP1214 Run CdaPreVerify |
| View storage facility state (similar to 2105 End of Call) | MAP1100 View storage facility state (end of call) |
| View storage facility image (SFI) state | MAP1260 Displaying the storage facility image (SFI) state |
| View installed code and firmware levels | MAP1212 Displaying Installed Code Levels (LIC, HMC, Storage Manager, Firmware, OS, PTF, SFI, Bundle VRMF, CDA History) |
| View storage facility image control switches | MAP1150 Storage facility image control switches |
| Visual symptoms | MAP1320 Isolating problems using visual symptoms |
| View location codes that are listed in serviceable events | MAP1245 Finding FRUs by using location codes |
| View light indicator (LED) definitions | LED indicators |
| View the Parts Catalog | Part numbers |
| Power Off/On the storage facility | MAP2470 Powering off and on the storage facility from the management console |
| Install and remove hardware | |
| Perform a configuration of storage facility by Service Provider Only (CUIR) | Storage facility configuration (service provider only) |
| Perform a configuration of storage facility image logical configuration | This is a customer responsibility. |
| Configure management console settings | Management console configuration |
| Customer cannot remotely access the management console | MAP6730 Customer access to management console problem |
| Query, start, or stop of the CIM agent | MAP1160 Query, start, or stop the CIM agent |
| Management console login, navigation, and problems | Management console (HMC) login, navigation, and problems |
| Management console hardware, software, and problems | Management console hardware, software, and problems |
| Advanced system management interface (ASMI) | Advanced System Management Interface (ASMI) |
| Licensed internal code update and features | Licensed Internal Code and features |
| Test a machine function | Test a machine function |
| View reference information | Reference information |
| View DS8000 Network and Remote Support Overview | DS8000 Network and Remote Support Overview |